Glia, the main supplier of Digital Buyer Service (DCS), has teamed up with Finastra, a world supplier of monetary software program purposes and marketplaces, to assist monetary establishments to enhance the digital buyer expertise.
“The highly effective mixture of Glia’s Digital Buyer Service (DCS) platform and seamless integration capabilities will assist empower our community of group establishments to make the transfer from a phone-first to digital-first customer support technique,” stated Narendra Mistry, Chief Product Officer, Common Banking at Finastra. “In making this app accessible on our platform, monetary establishments can faucet into these modern capabilities to enhance buyer expertise and speed up digital banking, with the advantage of constructing deeper buyer relationships, decreasing name occasions and growing efficiencies.”
With Glia, monetary establishments can meet prospects the place they’re and talk by whichever methodology they like—together with messaging, video banking and voice—and information them utilizing CoBrowsing. Glia’s expertise balances the usage of AI for automating buyer interactions with very important human contact. It offers continuity by preserving conversations within the digital area, eliminating the necessity for patrons to spend time offering context once more through clunky telephone experiences.
“Finastra has a powerful status and spectacular traction in monetary companies, serving to group establishments evolve as expertise and buyer expectations rapidly evolve,” stated Steve Kaish, SVP of alliances for Glia. “Collectively, we’re serving to Finastra’s shoppers extra simply undertake Digital Buyer Service to allow them to persistently ship five-star experiences. We’re proud to associate with an trade chief like Finastra, offering the instruments wanted for its community of banks and credit score unions to digitalize and improve customer support.”