CaixaBank is hailing the affect of its digital assistant, claiming {that a} third of digital clients are already utilizing the bot, making it the highest technique for answering questions.
The bot is ready to perceive and reply to clients’ questions, whether or not spoken or written, providing customised info.
The assistant affords solutions on the options of banking services and products, the right way to take out a product and the right way to restore a password. It additionally lets clients make an appointment at their department, verify their steadiness and exercise, and perform easy operations, akin to blocking playing cards or sending cash.
As well as, the bot can reply questions from CaixaBank’s staff on issues akin to inner guidelines, laws and know-how.