Buyer wants are always altering. Maintaining with their expectations is an unquestionable problem for banks. Why is that? Banks wrestle with technical workers shortages, which ends up in a sluggish time-to-market of the appliance growth course of. Thus, banks can not reply dynamically to the totally different wants of individuals.
Additionally, pandemics and the lowering variety of branches have affected customer support. Undoubtedly, the problem for banks is to enhance their service channels.
What if banks might use an off-the-shelf answer to fulfill all their buyer’s expectations quicker and enhance buyer expertise?
Let’s verify!
Be nearer to your prospects anytime, anyplace because of the distant department
The final three years have accelerated the method of change within the financial institution prospects’ habits. The beforehand cited pandemic and fewer branches pushed individuals to make use of digital channels extra typically than ever.
We’re banking remotely, and it’s how we need to deal with most of our right now’s duties and monetary tasks.
What’s extra, we pay extra consideration to customer support. We don’t need to discuss to chatbots. We choose human interactions, and we need to have the opportunity of resolving all our points anytime (24/7), wherever we’re.
That’s the reason FINANTEQ created Pocket Department – a digital department answer. Our product makes the digital transition clean and combines the benefits of bodily branches and distant channels.
Pocket Department is an easy-to-use instrument in your prospects, permitting them to “go to” banks with out going to a brick-and-mortar department in particular person. The service allows banks to speak with their prospects and vice-versa in probably the most handy means by way of video, audio, or textual content chat.
Shortly responding to individuals’s wants is important right now. Transferring good experiences from brick-and-mortar branches to distant channels is important to make sure an excellent buyer expertise. Banks which can be in a position to remedy prospects’ issues immediately will win the market.
No-code a future that’s taking place now
Banks are getting used to proceed providing their providers by means of digital channels and being nearer to their prospects than ever earlier than. Nonetheless, the business experiences beforehand talked about challenges relating to extending digital providers.
Luckily, Finanteq designed an answer that helps to beat talked about challenges. A no-code platform – Extentum, it’s a instrument that enables banks to increase digital banking providers rapidly and successfully inside hours with out the excessive price and time-consuming builders’ engagement.
To provide you a touch, the way it works. The financial institution desires to launch a vacation mortgage promotion quick. In our expertise, basic implementation can take fairly a very long time. However with Extentum, it takes simply hours.
After integration with the financial institution’s techniques, because of Extentum, a non-IT particular person can create a mortgage supply in simply 3 easy steps, which can be found on the backend utility:
- Step #1: Setting the entry factors.
- Step #2: Focusing on the viewers.
- Step #3: Creating an interplay state of affairs.
The end result achieved on this use-case because of this super-easy configuration:
John simply purchased a vacation journey. How do we all know that? He made a cash switch to a journey company. What’s extra, his account steadiness dropped under 5 000 USD. These two elements had been arrange as entry factors to set off the promotion. Meaning he’ll see a pop-up window on his display with a personalized message: “Hello John, in search of additional vacation cash”?
By clicking pre-defined solutions, he follows up on the state of affairs and takes the mortgage inside just a few faucets.
In fact, it’s only one potential state of affairs of Extentum utilization. Are you questioning about extra? Obtain the Extentum Product Overview.
Way of life administration providers in banking
Learn how to make the cell banking app much more handy for customers? Improve your present cell banking app and make it extra enticing in your buyer because of accessing numerous m-commerce providers while not having to put in a number of separate functions. Flip it right into a superwallet and add numerous value-added providers!
With our m-commerce VAS you may merely add life-style administration providers.
The vary of potentialities is huge: ordering a taxi, paying parking charges, shopping for bus or prepare tickets, renting metropolis bikes, making groceries, reserving resorts, shopping for cinema and occasions tickets, ordering meals with supply, and plenty of extra.
The answer offers customers entry to a number of providers inside a single banking utility. Comfort and security – are offered.
Smartwatch banking remains to be blooming
Smartwatches are having fun with unflagging reputation. Subsequently, it’s price offering devoted apps for watches with some options. At Finanteq, we provide white-label merchandise you could alter to your branding.
Functions devoted to IoT units are the longer term and smartwatch banking remains to be a distinct segment.
Nonetheless, it’s price filling it out proper now leaving the competitors behind.
Improve your cell banking app with an easy-to-integrate parts
- Let your prospects seize information from paper with OCR know-how
Individuals don’t need to enter information manually anymore. They like to have it accomplished routinely. With OCR bill scanning software program, it’s simpler than ever earlier than.
How does the OCR doc reader work? The person scans the info from the doc, and this system verifies its accuracy and inserts it into the required fields of the shape. It really works completely for bill funds. As merely as quick.
Implementing OCR know-how into your app is the way in which to enhance buyer expertise. This easy function will considerably improve the standard of the appliance for customers. We checked it!
- Cellular Token a tailored safety answer for cell banking
Safety in banking is important. Your buyer desires to make sure that their cash is protected. Cellular Token is used to generate one-time passwords and authorize transactions. Our financial institution safety token has many makes use of, equivalent to transaction authorization, in-branch authorization, and extra.
In fact, our element is 100% PSD-2 compliant.
- Google Pay and Apple Pay SDK are the quickest option to guarantee provisioning and verification
Our element makes it extra easy for a financial institution to implement Google Pay or Apple Pay quick and with out pointless dangers or delays. Because of our SDK and know-how, the financial institution can implement Provisioning and Verification processes into its cell banking utility and full settlement necessities with each Google and Apple.
To wrap up
Banks have many potentialities to supply customized affords to their prospects and to introduce new functionalities rapidly and effectively.
By utilizing off-the-shelf merchandise, banks can acquire a aggressive benefit and ship worth to their prospects in a short while.
Do you need to give your prospects an revolutionary expertise of banking? Attain out to us! https://finanteq.com/
