Agent IQ, a supplier of digital buyer engagement options specializing in making monetary companies extra private once more, introduced at present that it has efficiently raised $10 million in Sequence A funding.
“Agent IQ’s worth proposition is among the many most related alternatives proper now for banks to companion and take part in leveraging modern applied sciences in each an offensive and defensive method,” stated John Clausen, Founding Companion, Mendon Enterprise Companions. “The corporate is on the forefront of relationship banking, serving to banks have interaction prospects in ways in which they’ve come to demand. We’re thrilled to have led this spherical, in addition to to have joined the board.”
For years, group banks and credit score unions have distinguished themselves from bigger rivals and fintechs based mostly on the standard and depth of their buyer and member relationships. As market adoption of digital banking has accelerated, nonetheless, so too has a relationship disconnect between many customers and their monetary establishments. Funding buyers acknowledge this market alternative and Agent IQ’s potential to handle it.
Since 2018, Agent IQ has centered its consideration on the retail and business banking market with a dedication to serving to monetary establishments make sure that digital banking stays extremely private for patrons. By means of its value efficient, AI augmented, scalable Lynq™ digital engagement platform (that includes messaging capabilities with the power to translate real-time to greater than 100 languages, video chat and AI-powered real-time insights), Agent IQ permits banks and credit score unions to determine and develop happier, extra loyal, extra worthwhile relationships with prospects and members.
“Because the banking trade embraces the idea of digital transformation, too usually it has been compelled to sacrifice the fostering of deep, significant buyer relationships within the identify of on-demand comfort and digital functionality,” stated Slaven Bilac, CEO & Co-Founder, Agent IQ. “Agent IQ exists to alter this narrative. We’re grateful for the belief that our buyers have in our group, and we’ll leverage this capital to guide group banking towards an atmosphere the place customers derive the identical stage of private profit by way of the digital channel as they historically did by way of the department, whereas additionally enabling banks and CUs to distinguish themselves with private, seamless and environment friendly service.”